Shipping policy

Here is a comprehensive, legally compliant Shipping & Delivery Policy tailored specifically for EPVI New Technological Epoch Private Limited (operating under its brand Enlog / www.enlog.co.in).

This policy aligns with your provided corporate guidelines, your corporate address in Haryana, product lineups (Enmate, EnPro, EnSense, Encharge), and legal structures under Indian jurisdiction.

SHIPPING & DELIVERY POLICY

Last Updated: June 2026

This Shipping and Delivery Policy (“Shipping Policy”) governs the shipping, delivery, and installation practices of EPVI New Technological Epoch Private Limited (“Company”, “We”, “Us”, “Our”, “Enlog”, “EPVI”), an enterprise incorporated under the laws of India, with its corporate registered office at House No. 86, Block No. 4, Gali Sdo Kitab Singh, Shiv Nagar, Fatehabad, Haryana – 125050, India, and corporate operational offices including Sector 67, Gurgaon, Haryana - 122102.

This Policy applies to all products, hardware IoT devices (including but not limited to Enmate, EnPro, EnSense, Encharge, and proprietary smart energy meters), software add-ons, or physical packages ordered through our website (www.enlog.co.in, www.epviindia.com) or any associated mobile/web applications (collectively referred to as the “Platform”).

By placing an order on our Platform, you (“Customer”, “You”, “Your”) agree to be bound by the terms outlined below.

1. Shipping Coverage & Locations

We offer shipping services across select industrial, commercial, and residential zones in India. Currently, our core logistics framework directly services primary hubs including:

  • Delhi NCR (Gurgaon, Noida, Delhi)

  • Bengaluru

  • Hyderabad

  • Pune

If your location falls outside our direct service zones, please contact our support team at hi@enlog.co.in before placing an order to confirm third-party shipping feasibility.

2. Order Processing & Timeline

  • Processing Time: All hardware orders are processed within 1–3 business days (excluding Sundays and National/State Holidays) after verification of payment and project alignment (e.g., custom integrations for Hotels, PGs, or Offices).

  • Standard Delivery Timeline: Once dispatched, orders typically take 5–7 business days to arrive at their destination, depending on your geographic proximity to our distribution hubs in Haryana, Karnataka, Telangana, or Maharashtra.

Note: Dispatch/delivery timelines are estimations. While we strive to meet these timelines, delays caused by logistics partners, transit bottlenecks, or extreme weather conditions are beyond our immediate control.

3. Shipping Charges

  • Standard Shipping: Shipping charges (if applicable) are calculated dynamically at the time of checkout based on order volume, weight, and delivery destination.

  • Defective Returns: In alignment with our Return Policy, if an item is verified as defective (such as a malfunctioning Enmate, EnPro, or EnSense device) and reported within 7 days of delivery, the return shipping costs will be fully covered by Enlog.

4. Delivery Process & Third-Party Logistics

We utilize reputed, secure third-party shipping and transportation service providers to fulfill order packages.

  • Tracking: Once your order is handed over to our logistics partner, a tracking ID and link will be generated and shared with you via email or SMS using the contact details provided during registration.

  • Customer Responsibility: As highlighted in our Privacy Policy, you are responsible for providing an accurate shipping address and contact credentials. If a delivery fails due to an incorrect address or the unavailability of the recipient, re-shipping charges may apply.

5. Device On-Site Installation

Because our products are highly specialized IoT devices requiring integration with your existing electrical framework (for energy intelligence, prepaid meters, or energy audits):

  • Information Gathering: During or prior to delivery/installation, our technical team will manually document details of your electrical appliances on our Platform to ensure optimized software synchronization.

  • Scheduling: Installation visits will be mutually coordinated between our technicians and your authorized representative after the physical device delivery has been confirmed.

6. Damaged or Lost-in-Transit Shipments

If you receive a package that shows visible signs of external physical damage or tampering:

  1. Do not accept the delivery from the courier.

  2. Take clear photographs or video evidence of the damaged outer box.

  3. Report the issue immediately to our customer support within 24 hours at hi@enlog.co.in or call 1800 203 0276.

  4. For internal tracking/product defects, you maintain a window of 7 days from delivery to escalate hardware-level discrepancies as per our Return Policy.

7. Governing Law and Dispute Resolution

This Shipping Policy shall be governed by, and construed in accordance with, the laws of India. Any disputes or structural legal claims arising out of shipping, logistics, or delivery fulfillments shall be subject to the exclusive jurisdiction of the competent courts of Haryana, India.

8. Contact Information & Support

For queries regarding an active shipment, change of delivery details, or tracking anomalies, please reach out to us at:

  • Customer Support Email: hi@enlog.co.in

  • Corporate Grievances Email: contactus@epviindia.com / ceo@epviindia.com

  • Toll-Free Support Line: 1800 203 0276 / 1800 2030 318

  • Corporate Operational Address: ENLOG - EPVI New Technological Epoch Pvt. Ltd., Sector 67, Gurgaon, Haryana - 122102.